**Refund Policy**
At OCR365.com, we strive to provide high-quality, reliable OCR services to our users. If you are not satisfied with your purchase, we’re here to help.
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### 1. Eligibility for Refunds
Refunds may be issued under the following conditions:
– You made a **duplicate payment** by mistake
– You were **charged but unable to access** the service
– The service **did not function as described**, and we were unable to resolve the issue within a reasonable time
– You submit a refund request **within 7 days** of the original purchase date
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### 2. Non-Refundable Situations
We do **not offer refunds** in the following cases:
– You changed your mind after purchasing
– You used the service successfully but decided not to continue
– Refund requests submitted **after 7 days** from the purchase date
– Abuse of the refund policy (multiple refund requests from the same user/account)
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### 3. How to Request a Refund
To request a refund, please contact our support team at:
📧 Email: [[email protected]]
Please include:
– Your name and email address
– Date of purchase
– Reason for the refund request
We will respond within 3–5 business days.
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### 4. Refund Processing
Approved refunds will be processed through our payment partner (Paddle) and returned to your original payment method. Please allow up to **10 business days** for the refund to appear on your account, depending on your bank or card provider.
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### 5. Subscription Cancellations
You may cancel your subscription at any time. After cancellation, your access will remain active until the end of the current billing cycle.
Cancellations do not trigger automatic refunds unless you are eligible under the conditions above.
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If you have any questions about this policy, don’t hesitate to contact us at:
By purchasing from OCR365.com, you agree to this Refund Policy.